Support

Need a hand? Email hello@porchpark.app.

APB Industries LLC owns and operates Porch. The Company handles support, account requests and reports through the contact address on this page.

Porch is free. Current parking coverage focuses on Santa Monica. For an app issue, tell us what happened, the app version and your iOS version. A screenshot can help; remove any private information first.

Visit requests and parking

A visit request stays pending until it is marked Confirmed in Porch. Choosing parking adds it to your request information; it does not reserve a parking space or take a payment. Check the parking operator’s current prices and access rules when you arrive.

Open Reservations to view your reservation ID, status and directions. You can cancel before uploading validation documents. Cancellation is blocked as soon as either document has been uploaded, including an unfinished validation request. Contact support@porchpark.app with the reservation ID if you need help after that point.

Submit parking validation

Once your reservation is confirmed, choose Submit Validation directly on its card in Reservations. Use the camera to photograph the restaurant bill first, then the parking ticket. Photos cannot be selected from the gallery. The documents and reservation details go privately to support for review. Temporary server photos are deleted after confirmed email delivery; the review link and decision history remain available.

The validation result appears in your reservation: Paid means support has marked the parking ticket as paid; Declined means the validation request was not approved. A status change does not itself process a payment. If you have a question about the result, contact support with your reservation ID. Keep your device session to receive updates inside Porch.

Incorrect information or unsafe content

Send the organization or parking name and address, describe the issue, and include a screenshot if useful. You can also report offensive content, impersonation or an incorrect ownership claim to hello@porchpark.app. We review reports and can remove content or restrict accounts that misuse Porch.

Business sign-in and verification

Sign in with the code sent to your email. Check spam and that you entered the correct address. Never share a sign-in code or password with support.

The updated ownership-review flow keeps the camera image on your device and sends only location, accuracy and capture time. Earlier photo submissions remain private. Review is manual; an email or location match does not prove ownership. If permissions were denied, you can change them in iOS Settings.

Delete your account or manage your data

Open Account & Privacy in Porch to start account deletion. Both guest and business accounts can be deleted. The sign-in account, profile and live requests are removed. Remaining first-party usage history is retained for up to seven days after the deletion request, subject to its normal 30-day event limit. Private reservation cases and review history are retained for 30 days after deletion. The app returns to onboarding with an empty name. Validation photos follow the separate temporary-storage and email-delivery rules. Copies retained in email may still contain personal information. See the Privacy Policy for the retention rules and email-copy limits.

If you cannot access the app, email hello@porchpark.app for help. For a business account, use its sign-in email where possible. For a guest account, keep access to the device and do not send us its session token. We may ask for non-secret details to identify the relevant account safely.

Support will never ask for your password, sign-in code or payment card details.